This Privacy Policy explains how 13PH LTD, trading as Vash Provodnik / Ваш Проводник, collects, uses, stores and protects your personal information.
This Privacy Policy explains how 13PH LTD, trading as Vash Provodnik / Ваш Проводник, collects, uses, stores and protects your personal information.
13PH LTD is a private limited company registered in England and Wales under company number 10602403. Our registered office is 1053 London Road, Leigh-On-Sea, Essex, England, SS9 3JP.
For data protection purposes, 13PH LTD is the data controller for the personal information described in this policy.
You can contact us about privacy matters at office@vashprovodnik.com.
This policy applies when you visit our website, contact us, book a session, complete an intake form, attend a session, purchase or download a guide or workbook, subscribe to updates, or otherwise communicate with us.
Vash Provodnik provides preparation and integration support informed by regression therapy and hypnotherapy for adults aged 18+.
The service is non-medical and non-clinical. It is not medical care, psychiatric care, psychological care, psychotherapy, counselling, physiotherapy, diagnosis, treatment, emergency support or crisis support.
We may collect and process the following types of personal information:
Because of the nature of the service, you may choose to share sensitive personal information. This may include information about your emotional state, mental health, personal history, significant experiences, relationships, wellbeing or other personal matters.
Under UK data protection law, some of this information may be special category data.
We only ask for information that is relevant to considering your request, providing the service, keeping appropriate records, meeting legal obligations and protecting safety where necessary.
Where required, we will ask for your explicit consent to process sensitive personal information for the purpose of considering your request and providing the service.
You can withdraw your explicit consent at any time by emailing office@vashprovodnik.com. Withdrawal will not affect the lawfulness of processing carried out before withdrawal. If you withdraw consent, we may not be able to continue providing the service.
Some clients may choose to share information about intense, unusual or significant personal experiences they have already had, including experiences connected with lawful retreats, personal-development processes, spiritual experiences, travel or other external activities.
We process this information only where you choose to share it and only for the purpose of understanding the context of your request and providing integration support within the boundaries of the service.
We do not provide, recommend, arrange, facilitate or advise on substances, dosages, sourcing, legality, retreats, ceremonies, facilitators, centres, travel or related services.
We may use your personal information to:
We rely on different lawful bases depending on the purpose of processing.
| Purpose | Likely lawful basis |
|---|---|
| Managing bookings, providing sessions, delivering paid materials, handling cancellations and refunds. | Contract. |
| Processing payments, issuing receipts, keeping tax and accounting records. | Contract and legal obligation. |
| Responding to enquiries and managing business communications. | Legitimate interests. |
| Processing sensitive personal information that you choose to share where required for the service. | Explicit consent for special category data where required. |
| Optional session recordings. | Consent and, where applicable, explicit consent if sensitive information is included. |
| Marketing emails and updates. | Consent or another lawful basis where permitted, depending on the context. |
| Safety, safeguarding or imminent risk situations. | Vital interests, legal obligation or legitimate interests depending on the circumstances. |
Where we process special category data, such as information concerning health, emotional state or mental health that you choose to share, we normally rely on your explicit consent under Article 9(2)(a) UK GDPR.
In rare urgent safety situations, we may rely on vital interests where necessary to protect life or prevent serious harm.
We may share personal information with trusted third parties where necessary for the purposes described in this policy.
We do not sell your personal information.
Some of the tools and service providers we use may process personal information outside the United Kingdom, including in the EEA or the United States.
Where this happens, we will take steps required by UK data protection law to protect your information. This may include using providers covered by an adequacy decision, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, keep business records, meet legal obligations, resolve disputes and protect our legal position.
| Data type | Working retention approach |
|---|---|
| Non-client enquiries | Up to 12 months after last contact. |
| Booking and payment records | Up to 6 years for tax, accounting and legal purposes. |
| Intake forms and consent records | Up to 6 years after last contact, unless a shorter period is adopted after legal review. |
| Recordings | Sessions are not recorded by default. If recorded, retention is explained in the separate recording consent or agreement. |
| Limited service records | Kept where reasonably necessary for administration, legal compliance, safety, complaints handling or protection of our legal position. |
| Marketing subscription data | Until you unsubscribe or the list is cleaned. |
| Cookie consent records | As configured in the consent-management tool and required for compliance. |
Sessions are not recorded by default.
A session will only be recorded if you specifically request or agree to a recording in advance. Recording consent is optional and separate from the general consent to receive services.
If a recording is made, we will explain the purpose of the recording, who may access it, how it may be used, how long it will be kept, and how you may request deletion in a separate recording consent or agreement.
WhatsApp, Telegram or similar messaging tools may be used for practical and logistical communication, such as scheduling, reminders or joining details.
Please do not use these channels for urgent, crisis, medical, mental health, sensitive or detailed session content.
This service is not monitored 24/7 and is not emergency or crisis support.
Our website may use cookies and similar technologies.
Strictly necessary cookies may be used to make the website function.
Analytics, advertising, embedded media or other non-essential cookies will only be used where required consent has been obtained.
We may use tools such as Meta Pixel, Google tags, Google Analytics or Google Ads conversion tracking where appropriate consent has been obtained.
For more information, please read our Cookie Policy.
We will only send marketing emails or updates where we have a lawful basis to do so and where you have not opted out.
If you enter your email to receive a free guide, we may use your email to send that guide. Any optional marketing emails should be based on a separate consent or another lawful basis explained at the point of sign-up.
You can unsubscribe from marketing at any time by using the unsubscribe link in our emails or by contacting office@vashprovodnik.com.
We will not use sensitive personal information for marketing without your explicit consent.
Depending on the circumstances, you may have the right to:
To exercise your rights, contact office@vashprovodnik.com.
If you have a concern about how we use your personal information, please contact us first at office@vashprovodnik.com so we can try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office.
ICO website: https://ico.org.uk/make-a-complaint/
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online communication or storage system can be guaranteed to be completely secure. Please take care when choosing what information to share by email, forms or messaging tools.
Our services are only for adults aged 18 or over.
We do not knowingly provide services to children or knowingly collect personal information from children for service delivery.
We do not use your personal information for automated decision-making that has legal or similarly significant effects on you.
We may update this Privacy Policy from time to time. The latest version will be published on our website with the date of the last update.